Privacy & cookies
Updated 9 September 2026
Who to contact
Chris Roberts trading as BrightPlug Energy is the sole trader responsible for your personal information. For questions about your information or to exercise your rights, email hello@brightplugenergy.co.uk.
Information you give us
The enquiry form collects your name, email, postcode, optional phone number, property information, kit details, message and any photos you choose to upload. Photos may include embedded location information, so remove it first if you do not want to share it.
How we use it
We use your information to assess suitability, answer questions and prepare a requested quote. The legal basis for these steps is taking action at your request before entering into a contract. We use a legitimate interest in securing the website and handling business correspondence. We do not use enquiries for marketing without a separate choice from you.
Storage and access
Enquiries and photos are stored using the website hosting services provided through OpenAI Sites and Cloudflare. Chris can access them through a restricted owner inbox. Correspondence sent by email uses Microsoft 365. When automatic enquiry emails are enabled, Resend processes contact details and enquiry information to send your confirmation and our business notification. Photos remain in the restricted website inbox. These providers may process data internationally under their applicable data-protection arrangements. We do not sell your information or publish your photos.
How long we keep it
We retain enquiry information while it is needed to respond, prepare a quote or manage related work. Closed enquiries are reviewed for deletion when no longer needed. If you become a customer, relevant records may need to be retained for contractual, warranty, accounting or legal purposes. Contact us if you want your enquiry and photos removed.
Your rights
Depending on the circumstances, you can ask to access, correct or delete your personal information, restrict its use, object to processing based on legitimate interests, or request portability. We normally respond within one month. You can also complain to the Information Commissioner's Office.
Cookies and analytics
With your consent, we use Google Analytics to understand how visitors find and use our public website, including visits to the enquiry confirmation page. Google receives information such as the pages visited, referral or campaign information, browser and device details, cookie identifiers and connection information. Our legal basis for this optional analytics processing is your consent.
The Google tag loads only after you choose Allow analytics. Choosing Reject analytics does not affect your ability to browse or send an enquiry. You can change or withdraw your choice at any time using Cookie settings in the footer. Our browser storage remembers your choice for 180 days, after which we ask again. If browser storage is unavailable, your choice applies only to the current page.
When allowed, Google Analytics uses the _ga and _ga_2LCYGRHDRV cookies to distinguish visits and sessions. We set their lifetime to 180 days, which may refresh on a later visit while consent remains valid. Withdrawing consent stops further analytics collection by our tag and removes these cookies from this website. It does not automatically delete data already collected.
We do not send enquiry form answers, contact details, photos or enquiry references to Google Analytics through this integration. Analytics is excluded from the private owner inbox. Advertising storage, advertising user-data sharing, Google signals and advertising personalisation are disabled in this tag setup.
Google may process analytics information internationally. Read how Google uses information from websites that use its services and Google’s privacy policy for more information. Contact us about your analytics data rights using the email above.
Essential storage and other connections
The hosting platform may use essential security or sign-in cookies, particularly for the private owner area. Remembering your cookie choice uses browser storage. The website uses locally stored styling and images. Opening links to other websites is subject to those websites’ policies.